Shipping policy

Thank you for shopping at Pickwell Finds. This policy explains how and when your order ships. If anything is unclear, contact us at support@pickwellfinds.com.

Where we ship

We currently ship to the United States, Canada, the United Kingdom, Australia and most countries in the European Union. If your country is not available at checkout, email us and we will check whether we can deliver to you.

Shipping rates

  • Free standard shipping on orders over $69 (before taxes).
  • Orders under $69: a flat standard rate is calculated at checkout based on your destination.
  • Expedited shipping, where available, is shown as an option at checkout.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day. During sales or holiday periods, processing may take a few extra days.

Delivery time

  • United States: 7–12 business days
  • Canada, UK, EU and Australia: 8–15 business days
  • Other destinations: 10–20 business days

Delivery times are estimates and start from the day your order ships, not the day it is placed. Carrier delays, weather and customs checks can occasionally add time.

Order tracking

Once your order ships, we will email you a tracking number. You can also check the status on our Track Your Order page. Tracking may take 24–48 hours to show updates after the label is created.

Customs, duties and taxes

Orders shipped outside the United States may be subject to import duties and taxes charged by the destination country. Unless stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the item price or shipping cost.

Wrong address

Please double-check your shipping address before placing your order. If you notice a mistake, contact us within 12 hours and we will update it if the order has not shipped yet. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost, delayed or damaged parcels

If your tracking shows no movement for 10 business days, or your parcel arrives damaged, contact us with your order number and photos (for damage). We will work with the carrier and, where appropriate, send a replacement or issue a refund.

Contact

Questions about shipping? Email support@pickwellfinds.com and we will reply within 1–2 business days.